Privacy Policy

Energy Within You is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. 

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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/. 

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What is Personal Information and why do we collect it? 

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Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.  

 

This Personal Information is obtained in many ways including:  

 

• consultations, correspondence, by telephone, by email, via our website www.energywithinyou.com.au, and from cookies.   

• your financial and payment information (such as credit card number and bank account details), method of payment and any additional information required for user authentication processes.  

• any other information relating to you that you provide to us, including the information you provide by email or telephone. 

• Personal information we collect through Energy Within You site and services will track and enhance your use of the Site or our services, and assist us in providing a better service to you. 

• By providing your personal information to us, you acknowledge that you are authorised to provide such information to us. 

• Energy Within You website may include hyperlinks and banner advertising to and from third parties. We do not endorse any of these third parties, their products or services, or the content on these websites. We don’t guarantee website links or banner advertising or policy of authorised third parties.  

• We do not endorse any of these third parties, their products or services, or the content on these websites and are in no way responsible for the privacy practices or content of these third-party websites. 

• We collect your Personal Information for the primary purpose of providing services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. 

• When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. 

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Direct marketing 

• We may use your personal information to send you information, including service offerings, information about events and free educational information where you have provided your consent (expressly or impliedly) for us to do so or we are permitted to do so by law. 

• We may send this information to you via the communication channels which may include email, SMS, telephone, social media or through customised online content, specified at the time you provide your consent  

• You can opt out of receiving communications by: 

• contacting us; or 

• using the unsubscribe function in the email or SMS. 

• You may re-subscribe at any time by re-registering. 

 

Sensitive Information 

We may collect your sensitive information (as defined by the Privacy Act), if you choose to provide us with certain details (e.g. health information) when completing a ‘new client’ form. 

 

Sensitive information will be used only: 

• For the primary purpose for which it was obtained 

• For a secondary purpose that is directly related to the primary purpose  

• With your consent; or where required or authorised by law. 

 

Third Parties 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. 

Cookies 

 

Energy Within You website contains “cookies” - small text files that contain information stored on the user’s computer when visiting the Energy Within You website. For example, we may use cookies for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services.  We use cookies that allow us to analyze general trends and use, so we can customize your interaction with our website.   

When you first enter Energy Within You website, you will be asked to “consent to cookies.”  By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.     

If you wish to disable cookies, you may do so through your individual browser options  

 

Disclosure of Personal Information 

Your Personal Information may be disclosed in a number of circumstances including the following: 

• Third parties where you consent to the use or disclosure; and 

• Where required or authorised by law. 

 

Security of Personal Information 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. 

 

No guarantee 

The transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of any personal information transmitted through the Site. 

You provide your personal information to us at your own risk and we are not responsible for any unauthorised access to, and disclosure of, your personal information. 

Access to your Personal Information 

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing at info@energywithinyou.com.au  

Energy Within You will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. 

In order to protect your Personal Information we may require identification from you before releasing the requested information 

 

Maintaining the Quality of your Personal Information 

We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please contact us as soon as possible so we can update our records and ensure we continue to provide quality services to you. 

 

Policy Updates 

This Policy may change from time to time and is available on our website. 

 

Consent 

By engaging with Energy Within You and accessing the Energy Within You website you acknowledge and agree that we and our Authorised Affiliates are permitted to collect, store, use and disclose your personal information in accordance with this policy and the Privacy Act 

Privacy Policy Complaints and Enquiries 

If you have any queries or complaints about our Privacy Policy please contact Christina at Energy Within You 

info@energywithinyou.com.au or 0423381323.